Shipping Policy
Thank you for shopping with Zongotek LLC!
We are committed to delivering your orders accurately and in a timely manner.
Processing Time
All orders are processed within 2 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Options and Delivery Times
After the processing period, shipping time will depend on the shipping method you select at checkout.
Estimated delivery times vary based on the carrier and shipping speed you choose.
Please Note:
• We do not ship on weekends or holidays.
• Delivery times are estimates and may be subject to unexpected delays beyond our control (e.g., carrier delays, weather, or customs for international orders).
• If you order multiple items, they may ship separately depending on availability.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive an email with tracking information.
Please allow 24–48 hours for tracking updates to become available.
International Shipping
We offer international shipping. Delivery times and costs for international orders vary depending on the destination and shipping method selected.
Please be aware that customs duties and taxes may apply and are the responsibility of the customer.
Questions?
For any questions regarding your order, shipping, or delivery, feel free to contact us at info@zongotek.com or call at 914.768.1947
Important Note:
We currently do not provide shipping services to the following countries due to U.S. government sanctions or restrictions:
– North Korea (Democratic People’s Republic of Korea)
– Iran
– Syria
– Sudan
– Cuba
– Belarus
– Russia
– Venezuela
– Any other country or region currently under U.S. government sanctions or embargo.
Risk-Free Shipping
If your goods do not arrive within 60 days, you will receive a FULL refund for that item. If there is a missing order, please contact us at support@zongotek.com. We will investigate (usually takes 3-5 business days) and, if necessary, send a replacement once the investigation is complete.
Wrong Address Disclaimer
It is the buyer’s responsibility to ensure that the shipping address is entered correctly. We cannot guarantee address changes after the order has been placed due to our strict shipping schedules. Please double-check your address, as Zongotek LLC will not be held responsible for packages sent to an incorrect address provided by the buyer.
If the package arrives in your country and is refused by the customer or delivery attempts are unsuccessful, we reserve the right to abandon the package(s) without issuing a refund.
Contact Us
If you have any questions or need further assistance, please contact us at:
Email: info@zongotek.com
Zongotek LLC
Address: 167 Madison Avenue, Suite 205 #1076, New York, NY 10016, United States